Privacy Policy
MetalCards&Co (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://metalcardsnco.com use our services, or purchase our products. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.
By accessing the Site or purchasing our products, you consent to the data practices described in this Privacy Policy.
We may collect the following types of information from or about you:
a. Personal Information
When you interact with our Site, services, or place an order, we may collect personal information that you provide to us, including but not limited to:
• Name
• Email address
• Phone number
• Billing and shipping address
• Payment information (e.g., credit card details)
• Company name and position (if applicable)
• Customization preferences (e.g., engraving details)
b. Non-Personal Information
We may collect non-personal information automatically when you visit our Site, including:
• IP address
• Browser type
• Operating system
• Referring URLs
• Pages viewed and time spent on the Site
• Cookies and other tracking technologies (see section below on cookies)
We may use the information we collect from you for various purposes, including:
• Processing Orders: To process your transactions, fulfill your orders, and provide customer support.
• Personalization: To customize your experience with our services, such as customizing your metal cards or tailoring product recommendations.
• Communication: To send you updates about your order, promotional emails, or newsletters (you can opt-out of marketing communications at any time).
• Improvement: To improve the functionality of our Site, products, and services.
• Compliance: To comply with applicable laws, regulations, and legal processes.
NOTE THAT We never store customers’ sensitive data such as card information or customers address
We use a variety of security measures to protect your personal information. These include but are not limited to:
• Encryption: We use SSL (Secure Socket Layer) encryption to protect your personal and payment information during transmission.
• Data Access: We restrict access to personal information to authorized personnel only.
• Third-Party Services: We use trusted third-party services to process payments securely.
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following situations:
• Service Providers: We may share your information with third-party service providers (e.g., payment processors, shipping providers) to assist with fulfilling your orders or providing customer support.
• Legal Compliance: We may disclose your information if required to do so by law or in response to valid legal processes (e.g., subpoenas, court orders).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, we may transfer your personal information as part of the transaction.
Our Site uses cookies and similar technologies to enhance user experience, track visitor usage, and store information about your preferences. You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of the Site.
Types of cookies we may use:
• Service Providers: We may share your information with third-party service providers (e.g., payment processors, shipping providers) to assist with fulfilling your orders or providing customer support.
• Legal Compliance: We may disclose your information if required to do so by law or in response to valid legal processes (e.g., subpoenas, court orders).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, we may transfer your personal information as part of the transaction.
COOKIES
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, visitors whether it’s their first time visiting or if they are frequent visitors.
We use the following cookies to optimize your experience on our Site and to provide our services.
COOKIES NECESSARY FOR THE FUNCTIONING OF THE STORE
Depending on your location, you may have the following rights regarding your personal information:
• Access: Request a copy of the personal information we hold about you.
• Correction: Request to update or correct inaccuracies in your personal information.
• Deletion: Request the deletion of your personal information (subject to certain legal requirements).
• Opt-Out: You may opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails.
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Effective Date,” and the changes will take effect as soon as they are posted on the Site. We encourage you to review this Privacy Policy periodically for any changes.
BEHAVIOURAL ADVERTISING
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
For example:
• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You (https://policies.google.com/privacy?hl=en) can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. (https://tools.google.com/dlpage/gaoptout)
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. (http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work)
You can opt out of targeted advertising by:
INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED. COMMON LINKS INCLUDE:
• FACEBOOK – https://www.facebook.com/settings/?tab=ads
• GOOGLE – https://www.google.com/settings/ads/anonymous
• BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads] (https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads)
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. (http://optout.aboutads.info/)
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We DO engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
• Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
• Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.
MetalCards&Co
Email: Support@metalcardsnco.com
Address: 6263 Acorn Street, SD, CA
This Privacy Policy is intended to comply with applicable laws, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR) for users in the U.S. and abroad. However, you should consult with a legal expert to ensure compliance with all relevant privacy laws.